baji9 Privacy Policy

1 Introduction

baji9 ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our website and mobile application. This Privacy Policy explains how baji9 collects, uses, stores, and protects your personal data when you register an account, make a deposit, play games, or interact with any part of the baji9 platform.

This policy applies to all players accessing baji9 from Bangladesh. It covers data collected through the baji9 website at baji9.club, the baji9 mobile app, and any communications between you and the baji9 support team.

We've written this policy to be as clear and straightforward as possible. If something isn't clear, or if you want more detail on any point, please reach out to us directly. Your privacy matters to us — not just as a legal obligation, but as a genuine commitment to the players who trust baji9 with their information.

2 Data We Collect

baji9 collects personal data in two ways: information you provide directly when using the platform, and data collected automatically as you interact with baji9.

Information you provide directly:

• Registration data: Your name, date of birth, email address, and mobile number when you create a baji9 account.
• Identity verification documents: A copy of your national ID card, passport, or driving licence when KYC verification is required.
• Payment information: Your bKash, Nagad, or Rocket mobile number and transaction references when you make deposits or request withdrawals.
• Support communications: Any messages, emails, or chat transcripts exchanged with the baji9 support team.
• Responsible gaming preferences: Deposit limits, session reminders, or self-exclusion settings you configure on your account.

Data collected automatically:

• Device and browser data: Your device type, operating system, browser version, and screen resolution.
• IP address and location: Your IP address and approximate geographic location, used for security and fraud prevention.
• Usage data: Pages visited, games played, session duration, bet history, and navigation patterns within the baji9 platform.
• Cookies and similar technologies: Session cookies, preference cookies, and analytics data as described in Section 7.

3 How We Use Your Data

baji9 uses the personal data we collect for the following purposes:

baji9 does not use your personal data for unsolicited third-party marketing. If we send you promotional communications about baji9 offers, you can opt out at any time by contacting support or updating your communication preferences in your account settings.

4 Legal Basis for Processing

baji9 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, payment information, and account activity is necessary to provide the baji9 service you signed up for. Without this data, we cannot operate your account.
• Legal obligation: baji9 is required to collect and retain certain data — including identity verification documents and transaction records — to comply with applicable anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Legitimate interests: baji9 processes usage data, device data, and IP addresses to protect the platform from fraud, maintain security, and improve the player experience. These interests do not override your privacy rights.
• Consent: Where baji9 relies on your consent to process data — such as for optional analytics cookies — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing and Third Parties

baji9 does not sell your personal data. We share data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where third-party KYC services are used to verify your identity documents, those providers receive only the data required for verification and are contractually bound to handle it securely.
• Analytics providers: baji9 may use privacy-respecting analytics tools to understand how the platform is used. These tools process aggregated, anonymised data and do not identify individual players.
• Legal and regulatory authorities: baji9 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of baji9, player data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

6 Data Retention

baji9 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law.

• Active accounts: Personal data is retained for the duration of your account with baji9, plus a minimum of five years after account closure to comply with AML and financial record-keeping requirements.
• Transaction records: Deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• Identity documents: KYC documents are retained for the period required by applicable regulations, typically five years from account closure.
• Support communications: Chat and email records are retained for up to two years from the date of the interaction.
• Analytics data: Anonymised usage data may be retained indefinitely as it cannot be linked back to individual players.

When data is no longer required, baji9 securely deletes or anonymises it. You can request early deletion of your data by contacting [email protected], subject to any legal retention obligations that apply.

7 Cookies and Tracking

baji9 uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. Here is a breakdown of the cookies baji9 uses:

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session, and remember your language and display preferences. You cannot opt out of essential cookies without affecting your ability to use baji9.
• Analytics cookies: Used to understand how players navigate baji9 — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. You can opt out via your browser settings.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

baji9 does not use third-party advertising cookies or retargeting pixels. You will not see baji9 ads following you around the internet based on your activity on our platform.

8 Data Security

baji9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• Encryption in transit: All data transmitted between your device and baji9 is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser address bar.
• Encryption at rest: Sensitive data stored on baji9 servers is encrypted using AES-256 encryption.
• Access controls: Access to player data within baji9 is restricted to authorised personnel on a need-to-know basis. All access is logged and audited.
• Fraud monitoring: baji9 continuously monitors account activity for signs of unauthorised access or suspicious behaviour.
• Regular security reviews: baji9 conducts regular security assessments to identify and address potential vulnerabilities.

While baji9 takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

9 Your Privacy Rights

As a baji9 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

• Right of access: You can request a copy of the personal data baji9 holds about you. We will provide this in a clear, readable format.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can also update basic account details directly in your account settings.
• Right to erasure: You can request that baji9 delete your personal data. We will comply where there is no legal obligation requiring us to retain it. Note that transaction records and KYC documents may need to be retained for regulatory reasons even after account closure.
• Right to restrict processing: You can ask baji9 to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
• Right to object: You can object to baji9 processing your data for analytics or platform improvement purposes. This will not affect your ability to use baji9.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10 Children and Minors

baji9 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register or use baji9 under any circumstances.

If baji9 becomes aware that personal data has been collected from a person under 18, that account will be immediately closed, all data will be deleted, and any funds will be returned to the payment source. If you believe a minor has registered on baji9, please contact us at [email protected] so we can investigate and act promptly.

11 Changes to This Policy

baji9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how your data is used, baji9 will make reasonable efforts to notify active players via email or an on-platform notification before the changes take effect. We encourage you to review this policy periodically so you are always aware of how your data is being handled.

Continued use of baji9 after an updated Privacy Policy is published constitutes your acceptance of the changes. If you do not agree with any changes, you should stop using baji9 and contact us to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way baji9 handles your personal data, please get in touch:

• Email: [email protected]
• Subject line for privacy requests: "Privacy Request"
• Live Chat: Available 24/7 via the chat icon on the baji9 platform
• Response time: Privacy requests are acknowledged within 48 hours and resolved within 30 days.